USPS Redelivery: How Do You Schedule It?

Have you missed your package or email from USPS? Then no need to worry because they have accurate the solution to your every problem and they also provided an alternative option for this, too.

As they offer a path, we provide you a full guide on USPS redelivery process, form, how to schedule the redelivery, who is authorized to schedule and accept your redelivery, and how to cancel and modify the redelivery request, and so on.

You will also get the information about “how long will the post office hold my email before returning it to the sender”, hold for pickup, USPS says delivered but no package, can I pick up email from the post office before it is delivered.

So let’s start.

What is USPS Redelivery?

When unfortunately you have missed your mail or package by USPS, you can deliver it for the second time with the service named “USPS Redelivery Process.” What you have to do is just schedule re-delivery and done!

And you will get your package which you have miss before. To know the process in more detail, let’s together counter how to schedule redelivery.


Have you received any form? Or have you missed your email for the first time? Then you can schedule it online by clicking on this link.

Table of Contents

If you have a peach colored slip or form named as PS Form 3849, from your transporter, then it will also help you to reschedule your delivery and look up your items.

The PS form 3849 is received due to the following reason:

  • The packaged item or mail item does not fit in the mailbox that is a mailbox has a less space or full as compared to the size of mail item came.
  • A fee, postage or signature is required to deliver a mail item.
  • The mail item cannot be left in an uncertain place.

From the above reason, the concept of Redelivery came into reality. It is the procedure of delivering service items, mail item or packages that not deliver on the first try due to the reasons mentioned above and other, too.

To get the redelivery on the same day which you have missed, you have to raise redelivery request and submit the same request maximum by 2 AM CST between the working days Monday to Saturday.

If the redelivery is not available in your area ZIP Code, you have to check the same with your nearby local Post Office so that you can get the necessary pickup information.

Before you start the process, make sure you check the article for knowing whether USPS delivers on Saturday and Sunday.


As redelivery form, PS Form 3849 used to place your request. The USPS redelivery form is enclosed here:

PS Form 3849 Front:

PS-Form-3849 front

PS Form 3849 Back:


Other than the above-listed information, the form asks you the article number. If you don’t know about article number, then it is the one which written on the slip left by your transporter or carrier. This article number is helpful to locate your items.

usps ReDelivery Process

Another question it asks you is “When did we try delivering it”? Here they inform you how many times they try to deliver the mail to you and you have to mark the box for the final delivery notice.

Lastly, in the form, they ask “When do you want to get your items”? Here, you have to select the option how you want to get a mail or package and the date, too. If you want to give additional instruction, then also you can write it in the blank space.


Redelivery service is existing in many areas countrywide. To check, if your area has this facility or not or to get the status, check the official site.

Here fill all the necessary details correctly and precisely like Name, email, zip code, phone number, address, city, state, etc. and then click on “Check Availability” button. This service does not charge any additional fees, and it is free.


There are three available options to apply for redelivery.
Online (from
Post Office (using PS Form 3849)
By Phone

Online (from

It is the time saving, convenient and easiest method to schedule redelivery. Visit, and you will find two options that are the Redelivery Tool ( and USPS Tracking tool ( Here give your tracking/ article number to schedule redelivery provided on the PS Form 3849. And Delivery Notice, receipt, etc. was left in your mail package.

Redelivery Tool:
First, visit redelivery tool page form the above- given link and fill all mandatory fills marked with * with the correct information for schedule redelivery. Before filling this information make sure that delivery service is available or not in your area.

USPS Tracking Tool:
First, go to the official webpage of tracking tool form the link given above and enter tracking number to confirm that your mail item or package is eligible or not for Redelivery.

If it is available, then you will get an option of Redelivery on the right side of the screen from the Available Actions. Now enter all required details.

After acceptance of your request, they will send you a confirmation number, save it for future reference. You will need it to revise your request.

Post Office (PS Form 3849)

If a mail is an unaccountable mail that means does not require any signature then just fill the back side of PS Form 3849 given as below:

Check :  Is The Post Office Open Tomorrow?

By usps redelivery phone number

To get redelivery by phone, call on 1-800-275-8777 or 1-800-ASK-USPS. They will ask you your tracking number or article number so keep it with you. If you do not have a tracking number then, in such circumstances, customer care can only give information to the post office to redeliver the item.

Even you can visit your nearby local post office with a valid ID to pick up your mail item.

The working hours of customer support are given below but note that the electronic information is available 24/7.

Monday – Friday: 8:00 a.m. to 8:30 p.m. ET
Saturday: 8:00 a.m. to 6:00 p.m. ET
Sundays: Closed
Holidays: Closed

Check: Usps Holidays schedule from here.


When you place the order, you will receive a redelivery confirmation email contains the confirmation number. Save it because, in case of modification request, you will need it. The further process is as follows:

⦁ Open the mail, and the first click on the link entitle as “Edit this request.”
⦁ Otherwise, you can also go to Redelivery Service and select option “Edit an existing redelivery request.”
⦁ After that, you can view a series of reminders. Here you can make your desired changes.
⦁ If are not sure about the process and need more guidance then go to the “Changing/Cancelling a Redelivery Order” which you can view in the Redelivery visual help.
⦁ If you already have an active USPS account then log-in into it and view your activity history. In that, you will find redelivery form. So click on “View Details” and then follow further steps.

You can also change or cancel the Redelivery request via phone by making a call on the number 1-800-275-8777. When you call on this number the customer care service representatives will help you cancel or modify your request.
You can also collect your package or mail b yourself, too.

When you have not to request for redelivery or USPS has not made your redelivery in such case you can also go to your local Post Office with your photo ID and pick up your mail or package. Once you pick your mail, it will automatically cancel your scheduled Redelivery.

How to Schedule a Redelivery ?

There are two types of available redelivery options given as follows:

Residential Redelivery:

Any accountable member of the receiver’s family can schedule and accept redelivery.
The receiver’s agent also can do the same, but for that, you have to fill another form that is PS Form 3801. It is required to authorize a specific individual to schedule and accept redelivery. By filling this form, your agent can pick up your mail on behalf of you at the local Post Office by showing acceptable identification.

Business Redelivery:

An employee of a firm can accept a Redelivery or schedule it. What he/she required is information for the business, along with satisfactory identification.
A mail item can only be redelivered to the original address declared on the mail, and the receiver or official agent must be there to sign for responsible mail items which are having insurance of more than $500.


1. Does USPS attempt redelivery?

Yes, it attempts redelivery process. They have a service which allows you to re deliver your packages by using one of three methods.

2. What if I am not home when USPS delivers?

When an agent attempts delivery and if no one is home then it will leave a notice and return the item to the nearest post office.

3. How long does USPS redelivery take?

Once you miss the package, it gets transferred in lost packages department and from there 15 days holding period gets started after first delivery attempt. If you act quickly then your package will be delivered in 15 days.

4. Can I pick up a missed package from USPS?

This totally depends upon an area, if you want to pick up package then you will have to find which center held your package by calling 1-800-ASK-USPS® (1-800-275-8777). Customer Service representatives are available as follows: Monday thru Friday: 8:00 a.m. to 8:30 p.m.

5. What is a redelivery confirmation number?

When you place an order, you will get an email that contains a confirmation number.


After reading this article about the USPS Redelivery Process, you may feel relief that you can never miss your package by USPS. The redelivery process is also simple and convenient. For any other help or assistance, you can call the customer care representative on 1-800-ASK-USPS or 1-800-275-8777.

Avatar of Brent Watson

A delivery boy by profession, A traveler by passion. I love to explore new varieties of food. He also worked in many popular courier companies such as USPS and UPS. He likes to educate people on how they can save money while using these courier companies to send their parcels.

Leave a Comment