USPS Customer Service Complaints: All You Need to Know

Are you looking for a complete guide to USPS customer service complaints, how do you file a complaint with the post office and how do you talk to a real person at usps for solving your queries. Then you are at the right place.

United States Postal Services (USPS) is an independent government agency that provides Postal services domestically as well as internationally. It’s history dates back to the year 1775 when it was first established. It believes in timely service and providing full customer satisfaction.

USPS Business Services


Stamps Now is a free USPS program that provides convenience in stamps and other mailing supplies purchase for business customers. Businesses also have the option to get their order delivered to multiple locations.

A handling fee of $1.25 will apply to all orders up to $50.00, and $1.75 will apply to orders over $50.00. Premium charges are applicable for express mail services.

Postal One

Specially designed for business mailers, the PostalOne! The system is an online-based information management system. It acts as a link between the mailing information of customer and mail acceptance and induction processes of Postal Service Businesses. It helps in quicker mail entry, payment, tracking and reporting.

Facilities Access and Shipment Tracking (FAST)

It is a developed postal service to enable end-to-end visibility of mail product from entry to delivery. It is a niche product for business entities.

Account Processing System centralized (CAPS):

CAPS has devised solution for advertising businesses to pay Merchandise Return Service, correction direction element, electronically for legal Grant way Business Reply Mail, has insufficient postage, and United States Postal Services Corporate Account.

Business e-Services Network Service:

With this state-of-the-art USPS facility, businesses can monitor procured services anytime, anywhere.

Ways To Resolve Your USPS Related Grievances

USPS Complaints

However, maintaining such a large postal network is challenging task and customers may not be served to the utmost satisfaction. It is for such customers that it is active in grievance addressing and the aggrieved customers can effectively make use of its customer service number.

To Access Basic Information

Use Frequently Asked Questions (FAQs)

One should always be self-satisfied with the nature of complaints or grievances before they look out to contact the company in charge. In such cases, one can make use of FAQs that are on the official website to resolve some of the necessary information related issues.

It shall save not only one’s time but also guarantees complete customer satisfaction. Some of the questions that one may encounter under FAQs are-

  1. How do I pay for my PO box?
  2. What do I do if I changed my address?
  3. When is the next postal holiday?
  4. How does informed delivery work?
  5. How much does first-class mail cost?
  6. Use Customer Contact Voice Support
  7. how do i call usps customer service representative
  8. how do i talk to a real person at usps
  9. usps contact live person
  10. how do i talk to someone at usps?

You may contact the customer representative to resolve a specific shipping-related query. Here you are free to make a detailed inquiry on your package. The customer support is available only on particular timings:

  • Monday-Friday: 8 AM-8:30 PM EST
  • Saturday- 8AM-6PM EST
  • Sunday remains a holiday.

For less important concerns, you can also email customer service. USPS customer service email will work best if you have a mail tracking number.

USPS Customer Care Number1 800 275 8777
USPS Tech-support website1 (800) 344 7779
Tech-support email[email protected]

Use Online Feedback Option

You can even comment or submit your suggestions on your experience with USPS. To do so, visit their official website and fill in the feedback form.

Alternatively, if you wish to get a return call from the live person from usps, a similar request can be submitted through this feedback form. The form shall only collect your necessary contact information such as name, contact number, email.

Write To USPS For Less Important Matter

If you still believe in mailing letters physically to resolve your complaints and some other matter regarding it, you are free to drop a mail at :

United States Postal Service/ Office of the Consumer Advocate/

475 L’Enfant Plaza SW,

RM, 4541/ Washington, DC 20260-2200. 

Priority Mail Service Refunds.

USPS is efficient enough to accept a full refund for priority mail services if the concerned customer is not satisfied with its service. It will only entertain requests for a refund claim within 30 days of your initial purchase.

No private contact facility is available for claiming refunds. You are required to visit the nearest post office to initiate the refund process. You may make use of USPS online locator on their website to find the closest post office.

In case of International priority mail refunds, you may contact the Toll-free USPS customer service chat support.

USPS Tracking Customer Care Toll-Free1-800-222-1811

2.Shipping Label Refunds

If you left with proper shipping labels, you are eligible for a full refund within 30 days of their print date. To do so, merely log-in to a Click-N-Ship portal and cancel your order.

In case of proper shipping labels’ print date extending past 30 days but less than 60 days, contact the USPS tech support to cancel the order. Make sure to keep your username, account number, label number, and transaction number/date ready before making a call.

USPS Tech-support on website1-(800)-344-7779
Tech-support email[email protected]

PO Box Returns

PO Box returns are instantly done if the user is in possession of the keys via USPS account. For those without PO Box keys, you may call the USPS Customer Care Number or email the tech support for initiating the refund request.

USPS Customer Care Number1-800-275-8777
Tech-support email[email protected]

In-store Refunds

If you have made in-store purchases and wanted to return it, you cannot initiate the refund process through the customer care number. You will have to visit the nearest Post Office to claim a refund. The purchase receipt is the only proof that is required to initiate the refund claim process. Also, make sure to go through the USPS return and exchange policies.

For Missing Mails/Packages:

If you were expecting a mail/package through it and it is already seven days from the estimated date of delivery, you may lodge a missing mail search request via the online form. It is only applicable for Priority Mail services.

Here you will have to furnish the following information: tracking phone number, Sender address, Receipt Address, Type of shipment and a description of the package contents.

Domestic claim request:

Filing claims for domestic shipment are made easy through United States Postal Services online claims form account. The following details need to be submitted to get the refund on your shipment successfully.

  • Shipment tracking number,
  • Date of Shipment
  • Reason for filing a claim.
  • you will need to submit the proof of the value of the delivery to get the refund amount, in case the shipment is damaged or lost. The proof may be in the form of purchase receipt, etc. A total of 10 items can be added per claim.

International Claim Request

Here the process gets complicated as it the search involves coordination with international postal services. It is to be noted that only US sender can initiate this process. The procedure to fill-in a claim request is same as that of the domestic mail claim.

The Detailed United States Postal Services Grievances Contact List:

Customer Care Number1 800 275 8777
Tech-support on website1 800 344 7779
Facilities Access and Shipment Tracking (FAST)877 569 6614



United States Postal Services Facilities Access and Shipment Tracking (FAST) email[email protected]



Electronic Mail Tracking & Reporting800 238 3150



United States Postal Services Confirm email[email protected]
Entry Information email[email protected]
Parcel Select Ground Performance877 264 9693



Postal One Customer Care Number 800  522 9085



United States Postal Services Postal One Care Email[email protected]



The United States Postal Services Stamp Now (For Large Businesses)1 800 782 6724



United States Postal Services Stamp Now EmailStampsNow.[email protected]

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1 thought on “USPS Customer Service Complaints: All You Need to Know”

  1. While this particular site is somewhat helpful, calling the so-called Customer Care Line and being advised that the wait time is 30 minutes before one can speak to a representative is a counter-productive disgrace, sort of like the overall incompetence of the USPS.

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