USPS Customer Service Complaints: All You Need to Know

USPS or United States Postal Service is the globally acclaimed postal service company committed to bringing the best shipping services to all its customers. The company excels in its customer care services, providing multiple ways to contact them for any kind of assistance or for filing a complaint.

There are mainly three ways to contact USPS Customer Care. The first is to mail them to their official email ID. The second is to call them at 1-800-ASK-USPS or 1-800-275-8777. And the third is to visit the nearby post office and talk to their representatives. The customer can also fill out an online form available at their official website to file a complaint or get tips to solve any issue that they might be facing. 

USPS is very efficient in dealing with customers who need their assistance. So, they have very proficient customer care services to aid them in solving their issues. However, one might have to wait for a little while to get their response since the world’s leading courier company deals with thousands of things every day. 

How do I file a complaint with USPS? 

To file a complaint with USPS, follow the steps given below:

Step 1: First, keep all the specific details of the complaint handy. It will help you be prepared to provide them with any information regarding your issue, which they might ask from you while filing your complaint.

Step 2: Visit the USPS official website

Step 3: Browse the form available there for the customers to ask questions or submit complaints. 

Step 4: Start to fill out the form by providing all the details that the complaint requires. You can also add additional information if you think it’s necessary. Also, remember to provide your tracking number if that has something to do with your issue.

Step 5: Once you are done with it, select your preferred way to receive their response: via email or phone. 

Step 6: Submit the form and wait for USPS customer care to respond and solve your issue. 

If you do not want to go through filling out the online form, there is an alternative method too. It’s to call the USPS Customer Care Service directly at 1-800-ASK-USPS or 1-800-275-8777. Their phone lines are open 24X7, but you might have to wait for a little while on the call if they are busy at the moment.

How do I speak to someone at USPS customer service?

There are two methods for speaking to someone at USPS Customer Service: One is to file your complaint using their online form and choose to solve the issue over the phone; the second is to call directly at the customer care service number. You can either dial 1-800-275-8777 or 1-800-222-1811 to speak to someone at USPS Customer Service.

Now, you might not always get to speak to a real person when you dial the USPS customer care number. There may be a robot on the other side of the call asking you to press different numbers to file your complaint. However, there is a trick which you can apply to speak to a live person while contacting the USPS Customer Service directly.

Here is what you can do: 

Step 1: Dial the customer care number and wait for the robotic voice to end its suggestions of pressing numbers. 

Step 2: Brace yourself when it starts reading the available options from the automated main menu of the customer services. 

Step 3: Say the word “Agent” before the system can finish listing all available options. This will force the system to ask you if you want to speak to an agent. Say “Yes,” and you would immediately be connected to a human with whom you can talk. 

NB: If the system doesn’t respond to your “Agent” word, try using full sentences like: “I would like to speak to an agent” or “I want to speak with a human being.” This helps the system understand your instruction clearly, even if it misses the first few seconds of your statement.

How do I contact USPS about a lost package?

There are three things that you can do to contact USPS about a lost package.

Check the Current Status of the Package:

Before you dive in straight to search for your package, make sure that you check for its current status. Use the tracking number to locate your parcel via the USPS Tracking Service. You can either visit their website to do it or call customer care to have some to do it for you.

Complete a Help Request Form:

If you fail to track your package with the tracking number and the person at the customer service cannot update you with its current location, consider following this step. USPS allows you to fill out an online Help Request Form. As soon as the USPS receives this form, they will forward your request to the local Post Office, who will then help you locate your missing package. However, this step should be taken before submitting the Missing Mail Search Request.

Submit the Missing Mail Search Request:

This is the last resort for the customer to contact the USPS about a lost package. Wait for at least 7 days after the submission of the Help Request Form. If your package doesn’t arrive still and the Post Office cannot update you with its current location, then opt for this option.

To submit your Missing Mail Search Request, you need to provide USPS with the following information:

  • Mailing Address of the Sender
  • Mailing Address of the Recipient
  • Shape, Size and Type of the box or envelope that contained the item
  • The tracking number of the package
  • Mailing date and label of the parcel
  • Description of the item contained in the package: brand, model, color, size, etc.
  • Pictures that could help in the identification of the parcel
  • Any other additional information that would help USPS recognize the package or the items inside it

Who do I call at USPS if my mail is not being delivered?

It depends on what you think might be the possible reason for your mail not being delivered. 

If you think that the problem lies with the delivery person, it is best to contact the local Post Office. Just give them a call or visit them and ask what is preventing them from delivering your mail. And then proceed to solve the issue.

If you smell some kind of wrongdoing and suspect that a postal employee or contractor might be involved, then you can simply file a complaint regarding the same at their hotline number 1-800-275-8777. However, before you complain about anyone, in particular, make sure that you are certain about the foul play.

If you think that someone who doesn’t work for USPS has stolen your package or at least have something to do with your mail not being delivered, then you can report it at USPS by dialing (877) 876-2455

If you completely fail to understand the reason for your mail not being delivered, then go to USPS Official Website and choose the tab “Where is My Package” or “Where is My Mail.” If that doesn’t help, dial 1-800-275-8777 and speak directly with a customer care service provider to know what is causing the problem and learn how to solve it. 

Does the post office take complaints seriously?

USPS takes customer complaints very seriously. Their Customer Care Services is very strong and efficient in resolving any issues faced by their customers. That is why it is very important to provide them with all the necessary information and be true to every minute detail you provide while filing your complaint. One tiny mistake can have very serious consequences.

You can always count on USPS to take your complaints seriously. To solve your issues related to mail delivery or customer services, it is better to contact them via email or phone calls. However, for more serious issues like potential theft or fraud, it is better to contact the USPS Office of the Inspector General. 

USPS Customer Service is always open to discussing your problem and finding a solution to your issues. While emailing or calling them directly is a great way to do that, reaching out to the local post office to touch base with a direct supervisor is an excellent idea as well. 

However, if you have some criminal complaints like theft or fraud, you need to bring it to the notice of the Inspector General, who handles such cases. Criminal complaints can be submitted both by USPS employees and the customers by visiting the OIG website and selecting the appropriate complaint under the “I Need to Report” option. USPS takes these matters very seriously, and a detailed investigation to solve the reported issues as soon as possible.

Frequently Asked Questions (FAQs)

One should always be self-satisfied with the nature of complaints or grievances before they look out to contact the company in charge. In such cases, one can make use of FAQs that are on the official website to resolve some of the necessary information-related issues.

It shall save not only one’s time but also guarantee complete customer satisfaction. Some of the questions that one may encounter under FAQs are-

  1. How do I pay for my PO box?
  2. What do I do if I changed my address?
  3. When is the next postal holiday?
  4. How does informed delivery work?
  5. How much does first-class mail cost?
  6. Use Customer Contact Voice Support
  7. how do i call usps customer service representative
  8. how do i talk to a real person at usps
  9. usps contact live person
  10. how do i talk to someone at usps?

You may contact the customer representative to resolve a specific shipping-related query. Here you are free to make a detailed inquiry on your package. The customer support is available only at particular timings:

  • Monday-Friday: 8 AM-8:30 PM EST
  • Saturday- 8AM-6PM EST
  • Sunday remains a holiday.

For less important concerns, you can also email customer service. USPS customer service email will work best if you have a mail tracking number.

USPS Customer Care Number1 800 275 8777
USPS Tech-support website1 (800) 344 7779

Use Online Feedback Option

You can even comment or submit your suggestions on your experience with USPS. To do so, visit their official website and fill in the feedback form.

Alternatively, if you wish to get a return call from the live person from USPS, a similar request can be submitted through this feedback form. The form shall only collect your necessary contact information such as name, contact number, email.

Write To USPS For Less Important Matter

If you still believe in mailing letters physically to resolve your complaints and some other matter regarding it, you are free to drop a mail at :

United States Postal Service/ Office of the Consumer Advocate/

475 L’Enfant Plaza SW,

RM, 4541/ Washington, DC 20260-2200. 

Priority Mail Service Refunds.

USPS is efficient enough to accept a full refund for priority mail services if the concerned customer is not satisfied with its service. It will only entertain requests for a refund claim within 30 days of your initial purchase.

No private contact facility is available for claiming refunds. You are required to visit the nearest post office to initiate the refund process. You may make use of the USPS online locator on their website to find the closest post office.

In case of International priority mail refunds, you may contact the Toll-free USPS customer service chat support.

USPS Tracking Customer Care Toll-Free1-800-222-1811

Shipping Label Refunds

If you left with proper shipping labels, you are eligible for a full refund within 30 days of their print date. To do so, merely log in to a Click-N-Ship portal and cancel your order.

In case of proper shipping labels’ print date extending past 30 days but less than 60 days, contact the USPS tech support to cancel the order. Make sure to keep your username, account number, label number, and transaction number/date ready before making a call.

USPS Tech-support on website1-(800)-344-7779

PO Box Returns

PO Box returns are instantly done if the user is in possession of the keys via USPS account. For those without PO Box keys, you may call the USPS Customer Care Number or email the tech support for initiating the refund request.

USPS Customer Care Number1-800-275-8777

In-store Refunds

If you have made in-store purchases and wanted to return it, you cannot initiate the refund process through the customer care number. You will have to visit the nearest Post Office to claim a refund. The purchase receipt is the only proof that is required to initiate the refund claim process. Also, make sure to go through the USPS return and exchange policies.

For Missing Mails/Packages:

If you were expecting a mail/package through it and it is already seven days from the estimated date of delivery, you may lodge a missing mail search request via the online form. It is only applicable for Priority Mail services.

Here you will have to furnish the following information: tracking phone number, Sender address, Receipt Address, Type of shipment, and a description of the package contents.

Domestic claim request:

Filing claims for domestic shipment are made easy through United States Postal Services online claims form account. The following details need to be submitted to get the refund on your shipment successfully.

  • Shipment tracking number,
  • Date of Shipment
  • Reason for filing a claim.
  • you will need to submit the proof of the value of the delivery to get the refund amount, in case the shipment is damaged or lost. The proof may be in the form of purchase receipt, etc. A total of 10 items can be added per claim.

International Claim Request

Here the process gets complicated as the search involves coordination with international postal services. It is to be noted that only the US sender can initiate this process. The procedure to fill in a claim request is the same as that of the domestic mail claim.

The Detailed United States Postal Services Grievances Contact List:

Customer Care Number1 800 275 8777
Tech-support on website1 800 344 7779
Facilities Access and Shipment Tracking (FAST)877 569 6614
United States Postal Services Facilities Access and Shipment Tracking (FAST)
Electronic Mail Tracking & Reporting800 238 3150
United States Postal Services Confirm
Entry Information
Parcel Select Ground Performance877 264 9693
Postal One Customer Care Number 800  522 9085
United States Postal Services Postal One Care
The United States Postal Services Stamp Now (For Large Businesses)1 800 782 6724
United States Postal Services Stamp Now

I hope you liked this article on USPS customer service complaints, email, live chat, and tracking phone numbers. If so, please share on social media and with friends.

Avatar of Brent Watson

A delivery boy by profession, A traveler by passion. I love to explore new varieties of food. He also worked in many popular courier companies such as USPS and UPS. He likes to educate people on how they can save money while using these courier companies to send their parcels.

1 thought on “USPS Customer Service Complaints: All You Need to Know”

  1. While this particular site is somewhat helpful, calling the so-called Customer Care Line and being advised that the wait time is 30 minutes before one can speak to a representative is a counter-productive disgrace, sort of like the overall incompetence of the USPS.


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